Shipping Policy
Welcome to MyPrimePaws! We understand how important it is for your beloved pets to receive their new treats and essentials quickly and safely. Our commitment is to provide a seamless shipping experience, ensuring your order arrives with care.
Order Processing Time
Once you place an order with MyPrimePaws, our dedicated team gets straight to work! Please allow 1-3 business days for us to process and prepare your order for shipment. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods & Estimated Delivery Times (Domestic US)
We partner with trusted carriers to deliver your MyPrimePaws orders efficiently. Please note that delivery times are estimates and may vary due to factors outside our control (e.g., weather, carrier delays).
- Standard Shipping: Estimated 3-7 business days after processing.
- Expedited Shipping: Estimated 2-4 business days after processing. (Available for select products and locations, additional costs apply.)
Shipping Costs
Shipping costs are calculated based on your order's weight, dimensions, and your selected shipping method at checkout. To show our appreciation, we offer:
- Free Standard Shipping on all US orders over $75!
Order Tracking
We know you'll be excited to track your pet's goodies! Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the progress of your delivery directly on the carrier's website or through our Track Your Order page.
Please allow up to 24 hours for the tracking information to update after you receive your confirmation email.
International Shipping
Currently, MyPrimePaws proudly ships only within the United States. We are exploring options to expand our paw-some products to international customers in the future. Please subscribe to our newsletter for updates!
Lost, Damaged, or Missing Packages
While rare, issues can sometimes occur during transit. If your package is lost, damaged, or items are missing:
- Damaged Packages: Please contact us within 48 hours of delivery with photos of the damaged package and contents.
- Lost Packages: If your tracking information shows "delivered" but you have not received your package, please check your mailbox, porch, and with neighbors. If still not found after 24 hours, contact the carrier directly. After contacting the carrier, please reach out to us, and we'll assist in opening a claim.
- Missing Items: If an item is missing from your order, please contact us within 48 hours of delivery.
MyPrimePaws is not responsible for packages lost or stolen after confirmed delivery. We highly recommend ensuring your delivery location is secure.
Incorrect Shipping Address
It is the customer's responsibility to provide an accurate shipping address. If an incorrect address is provided and the package is returned to us, the customer will be responsible for the re-shipping fees. If you realize your address is incorrect immediately after placing an order, please contact us as soon as possible.
Questions? We're Here to Help!
Your satisfaction and your pet's happiness are our top priorities. If you have any further questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to our friendly customer support team.