Frequently Asked Questions đž
Everything you're probably wondering, answered without the boring corporate voice.
đĻ How fast will my order ship?
Orders are processed within 1â3 business days, then shipping takes another 7â14 days depending on your location. You'll get a tracking link the moment it's on the move.
âŠī¸ What's your return policy?
If something isn't right, you've got 30 days from delivery to send it back for a refund or exchange, as long as it's unused and in its original packaging.
đ How do I know what's right for my pet?
Each product page has sizing details. Still not sure? Email us your pet's weight and breed and we'll point you in the right direction.
đ Can I track my order?
Yep â once it ships, you'll get an email with a tracking number so you can watch it make its way to your doorstep.
đ Still have a question?
We're just an email away â support@myprimepaws.com. Real humans, real answers, usually within a day or two.